Privacy Policy
In this policy, we lay out: what data we collect and why; how your data is handled; and your rights with respect to your data. We never sell your data.
This policy applies to all products built and maintained by Floatable AB.
This policy applies to our handling of information about site visitors, prospective customers, and customers and authorized users (in relation to their procurement of the services and management of their relationship with Floatable AB). We refer collectively to these categories of individuals as "you" throughout this policy.
However, this policy does not cover information about a customer's end users that Floatable AB receives from a customer, or otherwise processes on a customer's behalf, in connection with the services provided by Floatable AB to the customer pursuant to an applicable services agreement (including the content of messages of customer end users ("End User Communications")). Floatable AB processes End User Communications under the instructions of the relevant customer, which is the "data controller" or "business" (or occupies a similar role as defined in applicable privacy laws). Floatable AB's obligations as a "data processor" or "service provider" with respect to such information are defined in such services agreement and applicable data protection addendum and are not made part of this policy.
If you are a customer's end user and you have questions about how your information is collected and processed through the services, please contact the organization who has provided your information to us for more information.
What we collect and why
Our guiding principle is to collect only what we need. Here's what that means in practice:
Identity and access
When you sign up for a Floatable AB product, we ask for identifying information such as your name, email address, and maybe a company name. That's so you can personalize your new account, and we can send you product updates and other essential information. We may also send you optional surveys from time to time to help us understand how you use our products and to make improvements. With your consent, we will send you our newsletter and other updates.
We'll never sell your personal information to third parties, and we won't use your name or company in marketing statements without your permission either.
Billing information
If you sign up for a paid Floatable AB product, you will be asked to provide your payment information and billing address. Credit card information is submitted directly to our payment processor and doesn't hit Floatable AB servers.
Product interactions
We store on our servers the content that you upload or receive or maintain in your Floatable AB product accounts. This is so you can use our products as intended. If you delete a workspace, related workspace data is permanently deleted from our active systems, and copies may remain in backups for up to 30 days.
General geolocation data
We log the full IP address used to sign up a product account and retain that for use in mitigating future spammy signups. We also log all account access by full IP address for security and fraud prevention purposes, and we keep this login data for as long as your product account is active.
Website interactions
We collect information about your browsing activity for analytics and statistical purposes such as conversion rate testing and experimenting with new product designs. This includes, for example, your browser and operating system versions, your IP address, which web pages you visited and how long they took to load, and which website referred you to us. If you have an account and are signed in, these web analytics data are tied to your IP address and user account until your account is no longer active.
Cookies
We use persistent first-party cookies and some third-party cookies to store certain preferences, make it easier for you to use our applications, and perform A/B testing as well as support some analytics.
A cookie is a piece of text stored by your browser. It may help remember login information and site preferences. It might also collect information such as your browser type, operating system, web pages visited, duration of visit, content viewed, and other click-stream data. You can adjust cookie retention settings and accept or block individual cookies in your browser settings, although our apps won't work and other aspects of our service may not function properly if you turn cookies off.
Voluntary correspondence
When you email Floatable AB with a question or to ask for help, we keep that correspondence, including your email address, so that we have a history of past correspondence to reference if you reach out in the future.
We also store information you may volunteer, for example, written responses to surveys. If you agree to a customer interview, we may ask for your permission to record the conversation for future reference or use. We will only do so with your express consent.
How we use AI and what data it processes
Floatable AB's core functionality relies on AI models to power features such as UI inspection, bug flagging, code and design explanations, copy assistance, and collaborative insights. Here is how that works in practice:
What is sent to the AI provider
When you use AI-powered features within the Services, relevant content may be transmitted to OpenAI in order to generate a response. This content may include:
Your queries and prompts
UI context and component metadata from the environment you are inspecting
Design token data
Excerpts from Git history or component ownership data you have connected to the Services
Any text or content you explicitly submit as part of an AI interaction
We transmit only what is necessary to fulfil your request.
We do not use your data to train AI models
Your content is not used to train, fine-tune, or improve any AI model — by us or by OpenAI. We have a data processing agreement in place with OpenAI that prohibits the use of your data for model training purposes.
AI data retention
Content sent to OpenAI is processed in real time and is not retained beyond the scope of completing your request, in accordance with our agreement. We retain logs of AI interactions for a limited period for debugging and security purposes only.
AI provider sub-processing
OpenAI acts as a subprocessor under GDPR. Please refer to our Subprocessors list for details. If you have questions about how OpenAI handles data, you may also refer to its privacy documentation.
When we access or disclose your information
To provide products or services you've requested, we use some third-party subprocessors to help run our applications and provide the Services to you. Please refer to our Subprocessors for full details.
No Floatable AB human looks at your content except for limited purposes with your express permission, for example, if an error occurs that stops an automated process from working and requires manual intervention to fix. These are rare cases, and when they happen, we look for root cause solutions as much as possible to avoid them recurring. We may also access your data if required in order to respond to legal process (see "When required under applicable law" below).
To help you troubleshoot or squash a software bug, with your permission. If at any point we need to access your content to help you with a support case, we will ask for your consent before proceeding.
To investigate, prevent, or take action regarding restricted uses. Accessing a customer's account when investigating potential abuse is a measure of last resort. We want to protect the privacy and safety of both our customers and the people reporting issues to us, and we do our best to balance those responsibilities throughout the process. If we discover you are using our products for a restricted purpose, we will take action as necessary, including notifying appropriate authorities where warranted.
Aggregated and de-identified data. We may aggregate and/or de-identify information collected through the services. We may use de-identified or aggregated data for any purpose, including marketing or analytics.
When required under applicable law. Floatable AB is a Swedish company with its main data infrastructure located in the EU.
Requests for user data. Our policy is to not respond to government requests for user data unless we are compelled by legal process or in limited circumstances in the event of an emergency request. However, if Swedish law enforcement authorities have the necessary warrant, criminal subpoena, or court order requiring us to disclose data, we must comply. Likewise, we will only respond to requests from government authorities outside Sweden if compelled by the Swedish government through procedures outlined in a mutual legal assistance treaty or agreement. It is Floatable AB's policy to notify affected users before we disclose data unless we are legally prohibited from doing so, and except in some emergency cases.
If we are audited by a tax authority, we may be required to disclose billing-related information. If that happens, we will disclose only the minimum needed, such as billing addresses and tax exemption information.
Finally, if Floatable AB is acquired by or merges with another company, we'll notify you well before any of your personal information is transferred or becomes subject to a different privacy policy.
Your rights with respect to your information
At Floatable AB, we strive to apply the same data rights to all customers, regardless of their location. Some of these rights include:
Right to Know. You have the right to know what personal information is collected, used, shared or sold. We outline both the categories and specific bits of data we collect, as well as how they are used, in this privacy policy.
Right of Access. This includes your right to access the personal information we gather about you, and your right to obtain information about the sharing, storage, security and processing of that information.
Right to Correction. You have the right to request correction of your personal information.
Right to Erasure / "To Be Forgotten". This is your right to request, subject to certain limitations under applicable law, that your personal information be erased from our possession and, by extension, from all of our service providers. Fulfillment of some data deletion requests may prevent you from using Floatable AB services because our applications may then no longer work. In such cases, a data deletion request may result in closing your account.
Right to Complain. You have the right to make a complaint regarding our handling of your personal information with the appropriate supervisory authority.
Right to Restrict Processing. This is your right to request restriction of how and why your personal information is used or processed, including opting out of sale of your personal information. (Again: we never have and never will sell your personal data.)
Right to Object. You have the right, in certain situations, to object to how or why your personal information is processed.
Right to Portability. You have the right to receive the personal information we have about you and the right to transmit it to another party.
Right to not Be Subject to Automated Decision-Making. You have the right to object to and prevent any decision that could have a legal or similarly significant effect on you from being made solely based on automated processes. This right is limited if the decision is necessary for performance of any contract between you and us, is allowed by applicable law, or is based on your explicit consent.
Right to Non-Discrimination. We do not and will not charge you a different amount to use our products, offer you different discounts, or give you a lower level of customer service because you have exercised your data privacy rights. However, the exercise of certain rights may, by virtue of your exercising those rights, prevent you from using our Services.
Many of these rights can be exercised by signing in and updating your account information. Please note that certain information may be exempt from such requests under applicable law. For example, we need to retain certain information in order to provide our services to you.
In some cases, we also need to take reasonable steps to verify your identity before responding to a request. If you have questions about exercising these rights or need assistance, please contact us at support@floatable.ai. If an authorized agent is corresponding on your behalf, we will need written consent with a signature from the account holder before proceeding.
You also have the right to lodge a complaint with a supervisory authority. If you are in the EU or UK, you can contact your data protection authority to file a complaint or learn more about local privacy laws.
How we secure your data
All data is encrypted via SSL/TLS when transmitted from our servers to your browser. The database backups are also encrypted. In addition, we go to great lengths to secure your data at rest.
Every field in our database containing personal data is encrypted with its own key.
What happens when you delete content in your product accounts
Deleting or archiving content inside the product may mark that content as deleted rather than immediately removing every underlying record. We use soft deletion where needed to preserve application behavior, security, billing, audit, and operational consistency.
When a workspace is deleted, related workspace data is permanently deleted from our active systems. Copies of deleted content may remain in backups of our application databases for up to 30 days.
If you choose to cancel your account, your content will become inaccessible through the Services. Please refer to our Cancellation Policy for more details.
Data retention
We keep your information for the time necessary for the purposes for which it is processed. The length of time for which we retain information depends on the purposes for which we collected and use it and your choices, after which time we may delete and/or aggregate it. We may also retain and use this information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Location of site and data
Our products and other web properties are primarily housed in the EU. If you are located in the United States, UK, or elsewhere outside of the EU, please be aware that any information you provide to us will be transferred to and stored in the EU. By using our websites or Services and/or providing us with your personal information, you consent to this transfer.
Changes and questions
We may update this policy as needed to comply with relevant regulations and reflect any new practices. If we make significant changes, we will refresh the date at the top of this page.
Have any questions, comments, or concerns about this privacy policy, your data, or your rights with respect to your information? Please get in touch by emailing us at support@floatable.ai.